Privacy Policy

Zovil respects the privacy of all visitors to its website and is highly committed to maintaining the privacy of all online visitors to its website www.Zovil.in

We will use your data to make sure that your orders will be handled as fast and easy as possible or that certain parts of sites are more tailored to your interests. However, we will not share your Personally Identifiable ‘Information’ with others without your prior consent. This document describes how we deal with your online privacy and online security.

If we decide to change our privacy policy, we will post those changes here so that you will always know what information we gather, how we might use it and whether we will disclose it to anyone.

The outline of this document:

  • What information we collect

  • We don’t share your information

  • Your information is safe at Zovil (Online Security)

  • Cookies

  • Controlling your information with us

  • Contact us at Zovil 

1. What information we collect:


We may collect information when you register for promotional emails, set up a shopping account, purchase goods, contact customer service, or engage in other interactive features with our sites (e.g., customer feedback, opinion surveys, service feedback etc.). This information may also include your name, address, email id and phone number. Please also review our onlineTerms & Conditions, which are linked at the bottom of our websites and govern many of the user-generated content and related features, as explained therein.

  • If you place an order on Zovil.in , we collect your name, e-mail address, mobile number, billing and shipping information in order to complete and deliver your order.

  • To make your shopping experience as nice as possible we, with your permission, collect personal information about your orders and the use of our services. With this information we can personalize the website and recommend products you might be interested in.

  • We collect your information in an aggregated form to compile statistical and demographical profiles for our marketing and rebranding activites


If you make an account at Zovil we will collect your information on a secure server. You are asked to fill in your name, e-mail address, billing and shipping information so that you don’t have to fill in this again for any following purchases.

  • The information we collect about both the use of our site(s) and the feedback help us to develop and improve the website(s).

With your permission we will inform you on new features, specials and other promotional activities of Zovil . If you do not want this, you can change this in your account settings or send us an e-mail at:- [email protected] .in Should you apply for a job at Zovil , whether through the website, by e-mail or mail, we require you to supply us with your personal information, resume and application letter.

2. We don’t share your information:


We will not share (or sell) the information you provide us with third parties unless we first obtain your consent. We will also give you the opportunity of opting out of other uses that we might make of any of the information you provide to us.

Please note that the use of any feature made available to you on our websites such as Facebook Connect, may result in information being collected or shared about you by us or by others. We cannot control how your information is collected, stored, used or shared by third-party sites or to whom it is disclosed. Please be sure to review the privacy policies and settings on your social networking sites to make sure you understand and agree with the information they are sharing.

If you do not want Zovil to share information about you with a social media site or application, you should not access the social media site or the social media applications. For example, you should not click on Facebook icon on a product detail page.

3. Your information is safe at Zovil (Online Security) :


We appreciate the trust you place in us. Zovil is committed to protecting your personal information. We’ve implemented reasonable security measures, including Secure Socket Layer (SSL) encryption technology and other tools to protect all your information we might collect on our websites. We use a variety of measures to ensure that your personal information is protected from: unauthorized access, improper use or disclosure, unauthorized modification or alteration, unlawful destruction or accidental loss. However, the Internet is an open system and Zovil cannot guarantee that the personal information you submit will not be intercepted by others.

All our employees who have access to or are involved in the processing of personal information respect the confidentiality of personal information.

Our website may include links to external websites operated by other organizations. They may collect personal information from visitors to their site. Zovil cannot guarantee the content or privacy practices of any external websites and does not accept responsibility for those websites.

We reserve the right to disclose any information to the extent we reasonably believe that disclosure is required by law, to enforce our website policies, or to protect your or others" rights, property or safety.

4. Controlling your information with us :


By submitting your personal information, you give your consent to the use of said information as set out in this privacy policy. You have the following rights to change your information: a right to see the information we hold on you, a right to have any wrong or incomplete information corrected, or (in certain circumstances) to have your personal information deleted, a right to ask us to stop providing you information on our services.

5. Contact us at Zovil :


If you have any questions, feedback or want to know more about how your personal information is used, or if you want to access, correct or remove your personal information, please contact us at [email protected] .in

Shipping And Delivery

We, at Zovil know how important it is for you to receive your purchased products in the finest condition within expected delivery time. That is why Zovil partners with the best courier companies to deliver your product to you safely and efficiently.

Countries delivered
We deliver to most postal addresses around the world. Click on link below to see the list of all the countries we deliver to around the globe. Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with Pin code / Zip code during checkout.

Please note:                                                                                                                                                          Residential shipments to USA, Canada, EU & Other International countries, if not received at your given address would be withheld with the courier company for 48 hours. If a customer fails to contact the courier company, within the stipulated time period, then the order will be cancelled without the amount being refunded. Our courier agents will not be able to provide sign confirmation of delivery made in such cases. Hence please ensure someone is present to accept the delivery of package.

Order tracking
You can track your order by going to Zovil.in website and clicking the Order Status on home page. Enter tracking ID or Order number provided to you to see where your package is. You can also check for tracking ID from the confirmation email sent to you email ID. Expected delivery times would be shown on this page so you would know where your order has reached and how long can it take to reach your doorstep.

Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.

Address change requests
Yes, but only if the order has not been dispatched from our warehouse. Once order is dispatched you cannot change your shipping address. The ideal timeline we provide for changing the shipping address after placing the order is 2 to 5 hrs. For change of address drop us a mail at [email protected] with the revised shipping address and the Order ID.

Multiple shipping addresses
At the current moment we don’t facilitate multiple shipping, hence request you to place a new order for a different shipping address.

Incorrect or Incomplete Address
Courier companies charge a penalty for incorrect shipping addresses, wherein the address and pin code/zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees. Please make sure your enter the correct shipping address during the checkout process.

Transit times
Expected Delivery times for India and International markets are mentioned in table below. No orders will be accepted from Country/Pin/Zip code, which is currently not covered in our delivery zone, same will be confirmed to you during checkout.

Transit times mentioned here are approximate values only and some times due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.

COUNTRY OF ORIGIN ESTIMATED DELIVERY TIME
USA , Canada & EU 6-8 working days
Rest of the World 7-9 working days
India- Zone 1(Delhi-NCR) 2-5working days
India- Zone 2 (North India) 2-5working days
India- Zone 3 (Metro Cities ) 2-5working days
Rest Of India 6-8 working days



Shipping charges
Shipping charges are based on item price and weight. More number of items in your shopping bag will get you the benefits of lesser shipping charges. All item weights will be rounded up to the next 500 grams by courier companies. International shipping and handling rates are based on the size of your order. Hence, bigger your order is, lower is the shipping cost.

For Pan India

ORDER AMOUNT SHIPPING CHARGES
Orders below Rs.999 (India) Shipping Charge of Rs.70
Orders Rs.999 or above (India) Free Shipping (only in India)
* Cash on Delivery Charges No Charge ( only applicable in India )



For International Orders - Flat Shipping Rate (on any amount of Order/Quantity)

COUNTRY OF ORIGIN FOR SHIPPING CHARGES
US & GLOBAL US $16
Australia AU $21
Canada CA $19
European Countries €13
Japan ¥2000
UK £11



Foreign custom duties and taxes Please note that displayed product prices on Zovil do not include duties and taxes. Duty (or customs tariffs) is set by the destination country’s customs authorities and is determined based on a combination of the country of origin or manufacturing location of the goods being purchased and the classification of that merchandise. The customer will bear these charges upon receiving the order. You can contact your local customs office for specific details.

Zovil has no control over such custom duties/taxes. You should check with your local customs office for further details.

Package damaged or tampered
Please don’t accept a package that has been tampered with or damaged in any way. Lodge a written complaint on the courier delivery slip and inform us on [email protected] within 24 hours with your order details. Photos of the package and contents would be helpful for taking it up with courier company.

Delivery Pin code/Zip Code
When you enter your shipping address during checkout, you would be confirmed if we deliver to your area or not. We keep on updating our coverage area so if we don’t deliver to your area currently then please check after some time to see if our list is updated.

Order lost in transit
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. In such a scenario if you wish to cancel your order, you may do so by dropping an email to [email protected] and we will credit your money back into your account.

Order lost in transit
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. In such a scenario if you wish to cancel your order, you may do so by dropping an email to [email protected] and we will credit your money back into your account.

Different billing and shipping address
Yes, Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment. It can be same or different depending on you.

Bulk orders
If you request for a large order size of a particular style/s then you can drop us an email at [email protected] with the order details and we will get back to you.

Shipping in part
It is possible due to stocking at various locations that an order may be shipped in parts.

Packing
We pack our products in polythene before putting them in standard packing box and shipping via 1st class Air courier services.

Transit Risks
Zovil  ships all parcels as fully insured at no extra cost to customers. If Courier Company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But Zovil will not responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency. In order to avoid this kindly ensure you are present at the time of delivery.



Cancellation Policy

For shipping within India (Domestic Orders)
If for any reason you wish to cancel your order, you can either get in touch with Customer Care as soon as possible with your order number or connect to our website and go to your account to cancel order. As long as the order has not been dispatched we can cancel it and refund your amount.

If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same.

In case of prepaid orders refunds will be processed once Customer Care has been informed of non-acceptance of courier.

In case of COD orders please do inform Customer Care of non-acceptance of courier. This will help us to cancel your COD order.

For shipping outside India (International Orders)
If for any reason you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as the order has not been dispatched we can cancel it and refund your amount.

Incase the order has been shipped then please accept courier (Do not return courier). For return and refund please refer to Returns Policy on homepage.

Returns

We believe in being Honest to our customers. We want you to have an absolutely hassle free shopping experience. All Zovil products are brand-new and 100% genuine.

In case the product you have received is Damaged / Defective or a Wrong item has been shipped to you then you can claim full refund on your order ( including shipping charges ) within 15 days of receipt. Damaged/ Defective or Wrong items must be returned in the original condition as they were received with all the accompanying accessories, tags and any free gifts. Please do send us a mail with order ID and details of the product you are returning.

If for any other reason you are not satisfied with your online purchase, you may return unused articles within 20 days of ordering (own expense).

The articles must be returned undamaged and with their labels attached..
Please ensure that the Zovil tag thread is not cut if you want to return item. Incase the tag thread is cut we will not accept the return item.
Please do send us a mail with order ID and details of the product you are returning.

Always include your order number(s) when you make a return to us.

We do not accept return/exchange on Innerwear due to hygienic reasons.

For International customers a refund credit of the returned goods will be made within 12-15 business days to the card you used for the original purchase (Shipping costs are to your expense). Since we are not responsible for any items that are sent to us, we recommend using a courier service that insures the value of your returned products and gives you a proof of shipping.

For International customers there is only the self ship option available.

For Indian customers : Our refund process is very simple and can be done online by logging into your account. A refund credit of the returned goods will be made within 24 hours after receipt of the product to the card you used for the original purchase (Shipping costs are to your expense). Note: We process the refund within 24 hours from our end after receipt of the product, once the product has passed the inspection. The amount then would be credited back to your account in accordance with the banks procedures.

For COD (cash on delivery) orders, please advise by email or enter online in the order you would like to return, the Bank name, Branch, City, Account number and Bank IFSC code for us to initiate the credit.
You need to mention via mail if we should pick up order or would you be sending the order from your end ( For Indian customers only).

  • Pick-Up: If you want us to pick up the order, kindly keep the order ready at the time of pickup, which will be communicated to you via email and SMS. if we arrange a reverse pick up then we would be deducting Rs. 99/- as reverse shipping charges.

  • Self-Ship: In case you plan to ship the item yourself, please use a trusted courier service to ship the return, to the address provided in the return label sent with your order. In case of self-ship a full refund would be initiated from our end.

Note: If in a multiple order you are returning only a single item/part of the order, in such case refund would be made for that specific product being returned only and not the whole order.