We believe all good things are enjoyed more when shared with your close ones.
Use Zovil ’s gift services to send a gift to your loved ones. This option will be available at the time of your checkout, where you can ask for the order to be gift wrapped and can share your personalized message which will be included in the order at a nominal fee of INR 25/-(For Indian customers).
Please note that recipient will receive order invoice, product price tags and labels as per present courier company rules. This is required as otherwise items would be considered as tampered goods.
Both the recipient and/or the sender of the gift can request for a refund. You can refer to our returns policy for details.The refund amount in this case will be credited back to the customer’s / credit card or bank account who had purchased the gift originally.
In case the recipient of the gift is not a registered customer he / she can email us at [email protected] with the Order ID and Item ID mentioned in the invoice received with the order and we can initiate therefund.
If recipient is already an existing customer he / she can email us at [email protected] with the Order ID and Item ID mentioned in the invoice received with the order and we can initiate the refund.
For International customers we do not offer gift wrapping services due to foreign customs ( as gift wrap may be opened and repacked for customs ).
We believe in being Honest to our customers. We want you to have an absolutely hassle free shopping experience. All Zovil products are brand-new and 100% genuine.
In case the product you have received is Damaged / Defective or a Wrong item has been shipped to you then you can claim full refund on your order ( including shipping charges ) with 15 days of receipt. Damaged/ Defective or Wrong items must be returned in the original condition they were received in with all the accompanying accessories, tags and any free gifts. Please do send us a mail at [email protected] with Order ID and details of the product you are returning to get a return authorization prior to shipping.
Without a return authorization returns will not be accepted.
If for any other reason you are not satisfied with your online purchase, you may return unused articles within 30 days of receipt (own expense). The articles must be returned undamaged and with their labels attached. Please do send us a mail with order ID and details of the product you are returning.
Always include your order number(s) when you make a return to us.
We do not accept Return on Swimsuits / Undergarments due to hygienic reasons.
To return your order, please send the package by pasting the return address label provided in the return form you will receive by mail from us authorizing the return.
Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be sent back to you.
For International customers a refund of the returned goods will be made within 12-15 business days to the credit card you used for the original purchase (Shipping costs are to your expense) after goods are inspected. Since we are not responsible for any items that are sent to us, we recommend using a courier service that insures the value of your returned products and gives you a proof of shipping.
For International customers there is only the self ship option available.
Expected Delivery times for India and International markets are mentioned in table below. No orders will be accepted from Country/Pin/Zip code, which is currently not covered in our delivery zone, same will be confirmed to you during checkout
COUNTRY OF ORIGIN
ESTIMATED DELIVERY TIME
USA , Canada & EU
7-9 working days
Rest of the World
8-9 working days
For International Orders - Flat Shipping Rate (on any amount of Order/Quantity)
COUNTRY OF ORIGIN
FOR SHIPPING CHARGES
US & GLOBAL
Transit times mentioned here are approximate values only and some times due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.